Manager Certification Services
Arlington Heights, IL
Full Time
Manager/Supervisor
JOB DESCRIPTION
Job Function
Administers and is responsible for the performance of the business’s certification and compliance filing programs. Provides detailed direction to program participants; coordinating activities with other departments; initiating and executing improvements to existing processes; and developing new processes as needed. Leads and communicates with authority to global participants, partners, staff, senior leadership, and board of directors.
Job Responsibilities
Administers and is responsible for the performance of the business’s certification and compliance filing programs. Provides detailed direction to program participants; coordinating activities with other departments; initiating and executing improvements to existing processes; and developing new processes as needed. Leads and communicates with authority to global participants, partners, staff, senior leadership, and board of directors.
Job Responsibilities
- Manages certification and compliance filing programs in a manner that continually strives to reduce the entry barrier into the programs by developing and maintaining training tools, aids, and processes.
- Leads global certification and compliance programs through:
- Active administration and oversight of each program
- Ownership of reviews and updates to relevant program publications and standards
- Ensuring online information about the product certification directory, compliance information and other programs is accurate and up to date.
- Enforcement of provisions as described in the programs.
- Impartial and consistent interpretation of the provisions of the programs.
- Provides effective leadership and management of department staff including hiring, onboarding, training, performance reviews, coaching/mentoring. Fosters a positive team environment and supports ongoing team development.
- Works closely with global partners on expansion of these programs and services via MOUs or other business agreements.
- Administers and enforces ancillary conformity-assessment programs.
- Maintains accreditation in accordance with ISO/IEC 17065, Conformity Assessment—Requirements for Bodies Certifying Products, Processes and Services.
- Develops business plans for and manages the administration of compliance filing programs for members.
- Provides input and oversight of global certification MOUs or other global agreements which align with certification or accreditation programs.
- Maintains recognition as an Energy Star certification body.
- Works closely with senior leadership and periodically prepares reports on the status of certification and compliance filing programs, including maintaining key performance indicators (KPIs).
- Promotes certification program and leads business development by participating in industry meetings and trade shows, including making in-person and webinar presentations to existing and potential members.
- Participates in industry meetings and committees to obtain and provide program input and support
- Works with cross-functional teams such as the laboratory, advocacy, standards, and marketing to provide program oversight and instruction.
- Identifies and implements improvements to internal or external facing systems and processes used by these programs and their participants, including the use of AI.
- Performs other duties as directed.
None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management.
Education & Experience
Education & Experience
- Bachelor’s degree in engineering with minimum of 7 years or related experience and staff management.
- Experience in a testing and certification environment desired with experience in the HVAC industry a plus.
- Ability to develop and implement strategies and build business plans.
- Demonstrated ability to manage multiple department objectives, staffing and budgets.
- Demonstrated knowledge of project management.
- Experience with Quality assurance.
- Strong verbal and written communication skills.
- Computer proficiency in Microsoft Office and other programs as required, including AI.
- This position is in-office and may be partially remote.
- Physical demands include sitting for long hours, typing, and standing
- Computer work and talking on phone or in-person
- Domestic travel – approximately 5%
- International travel – approximately 5%
AMCA offers a full line of benefits which includes a generous 401k plan with immediate vesting, 3 weeks of vacation, paid sick and holidays, flexible hours, summer hours, casual dress, 3 medical plans, dental, vision, flex spending, and company paid life, short/long term disability, and long-term care.
This position, and all others at AMCA International may be modified at any time. To ensure operational efficiency and meet the changing needs of our members and business, other duties may be assigned as needed.
At AMCA International we are committed to ensuring equal opportunity in all aspects of employment.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
No relocation is available.
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